We collect information that helps us provide better sales training experiences and support. This happens when you sign up for our programs, contact us for advice, or browse our learning materials.

We also gather technical information like your device type and location (just the city level) to ensure our training materials work properly across different platforms.

Everything we collect serves a specific purpose in making your sales training journey more effective and personalised.

Your contact details help us send course updates, answer your questions, and notify you about new training modules that match your interests. We never use this information to bombard you with unrelated marketing.

When you're struggling with particular sales concepts, we use your progress data to suggest additional resources or connect you with mentors who've helped other students with similar challenges.

Your feedback and communications help us spot gaps in our training content and improve explanations for future students. Sometimes we'll quote student feedback in testimonials, but only with explicit permission.

We don't sell your personal information to anyone. Period. Our business model is built on providing excellent training, not on data trading.

However, we do share information in specific situations where it benefits your learning experience or where we're legally required to do so.

• Training partners who deliver specialised modules may receive basic contact information to coordinate your learning schedule
• Payment processors handle billing information securely when you purchase courses
• Cloud storage providers host your learning materials and progress data with strict security agreements
• Legal authorities if required by Australian law or court orders

All third parties who access your data sign agreements requiring them to protect it just as carefully as we do. We regularly audit these relationships to ensure compliance.

Under Australian privacy laws, you have significant control over your personal information. We've built systems to make exercising these rights straightforward.

To exercise any of these rights, simply email us with your request. We'll verify your identity and respond within the timeframes required by Australian privacy legislation.

Protecting your information is something we take seriously, especially given the professional nature of sales training where discretion matters.

We also monitor for unusual account activity and will notify you immediately if we detect any unauthorised access attempts to your learning materials.

While we implement industry-leading security measures, no system is completely immune to risks. We maintain cyber insurance and incident response procedures to address any potential breaches quickly and transparently.

We keep your information only as long as necessary to provide our services and meet legal obligations under Australian law.

Active student records remain accessible throughout your enrollment and for two years afterward, allowing you to return to course materials and maintain your learning progress. After this period, we archive personal identifiers while retaining anonymised learning data for course development.

When we do use international service providers, we ensure they meet Australian privacy standards through binding agreements and regular compliance reviews. This includes email platforms, payment processors, and learning management system components.

If you withdraw from our programs, we'll delete your personal information within 30 days unless you specifically request to keep access to completed course materials.

We use cookies and similar technologies to make our website work properly and understand how students interact with our training materials.

Essential cookies keep you logged in and remember your progress through courses. These can't be disabled if you want to use our platform effectively.

Analytics cookies help us identify which training modules students find most valuable and where people tend to get stuck. This information guides our content development but doesn't identify individual users.

We don't use advertising cookies or share tracking data with social media platforms. Our focus is on improving education, not on marketing surveillance.

You can control non-essential cookies through your browser settings, though this might limit some features like personalised course recommendations.